Partial delivery – for example, when it comes to products from a different warehouse or with different availability. The second package usually arrives with a short delay.
Custom production – products with printing or embroidery have a longer preparation time and we send them separately as soon as they are ready.
Packaging error – despite thorough checking, it may exceptionally happen that something is missing. In that case, we apologize and will resolve it immediately.
Just write to us at eshop@frotery.czor call us at +420 222 534 054, attach the order number and a brief description - we will fix it as soon as possible. Thank you for your patience!
