If your order has not yet been shipped, we can easily cancel it. Simply contact us at eshop@frotery.cz or by phone at +420 222 534 054 and provide the order number.
When can cancellation occur?
The goods have not yet been dispatched: We will cancel the order immediately and refund the payment via the same method.
The package is already on its way: In this case, you can return the shipment within 14 days without giving a reason.
Custom production: Unfortunately, cancellation is usually not possible for custom-made products - with embroidery or printing. Contact us as soon as possible, we will check the options according to the processing status.
We are here for you to help you with the solution.
