Other goods have arrived, what should I do?

What now?

1. Get in touchwith us as soon as possible
   Write to us at our e-mail address eshop@frotery.cz or call us at +420 222 534 054. Attach the order number and, if possible, a photo of what you received. The more information you provide, the faster we can find a solution.

2. Exchange is a breeze
   If there's been a mistake, we'll send you the correct item as soon as possible. We'll also advise you on how to return the wrong package to us to make it as easy as possible for you.

3. We'll take care of everything
   Your satisfaction is important to us. That's why we handle similar situations quickly, without unnecessary delay and with a smile.